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Elite Cleaning Surface | Privacy Policy

Last updated: February 2026

1. Data Collection Philosophy

Elite Cleaning Surface operates on a principle of least-privileged data collection. We only collect the technical and personal information strictly necessary to provide elite-grade cleaning services and maintain professional communication.

Information You Provide

  • Full Name and Business Entity information.
  • Direct contact phone numbers for scheduling and job-site coordination.
  • Email addresses for invoicing, estimates, and critical service updates.
  • Physical property addresses for site analysis and equipment deployment.
  • Photographs of surfaces requiring treatment for AI-powered estimations.

2. Strategic Information Usage

We utilize your data to engineer a seamless restoration experience. We do not engage in the sale, rental, or trade of your personal information to third-party data brokers.

  • Operational Logistics: Mapping routes, calculating chemical ratios for your specific material type, and coordinating team deployment.

  • Technical Support: Maintaining a historical record of your property's surface condition to optimize long-term maintenance cycles.

  • Regulatory Compliance: Ensuring all business operations meet Florida state and federal service industry regulations.

3. SMS & Messaging Policy (A2P Compliance)

By providing your mobile number and manually checking the standalone SMS consent checkbox on our website form at https://www.elitecleaningsurfaces.com, operated by Elite Cleaning Surface under Tineo Capital Holding, you explicitly consent to receive SMS messages from Elite Cleaning Surface related to your estimate, appointment scheduling, service reminders, and customer support. The consent checkbox is unchecked by default and must be manually checked by the user before the form can be submitted. It is separate from the Privacy Policy and Terms of Service agreement. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is recorded with timestamp and phone number in our CRM system.

  • Zero Third-Party Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Anti-Spam Commitment: We do not send automated marketing blasts without explicit opt-in. Messages are strictly triggered by your direct service requests.

  • Universal Opt-Out: You may terminate messaging at any time by replying STOP. Reply HELP for assistance.

4. Third-Party Integrations

To provide high-tech services, we integrate with industry-leading platforms. These partners are strictly vetted for data security compliance.

  • Communication Hubs: We use GoHighLevel (GHL) and Twilio to manage professional communication and project tracking.

  • Digital Infrastructure: Hosting via Vercel and database management via Supabase ensures encrypted, high-availability data storage.

  • Security Analysis: We utilize Meta Pixels and Google Analytics solely to measure website performance and prevent fraudulent bot activity.

5. Data Security & Encryption

Your property data is treated with professional-grade security. We implement SSL/TLS encryption for all data in transit and AES-256 encryption for data at rest.

Access to client information is restricted to authorized technicians and management personnel involved in your specific project. We perform regular security audits to ensure your 'before-and-after' data remains confidential.

6. Cookies & Tracking

Our platform uses cookies to maintain your session, remember your language preferences, and ensure the AI Estimate tool functions correctly.

  • Functional Cookies: Necessary for the basic operation of the quote system.

  • Performance Cookies: Allows us to identify slow-loading pages and improve the user experience for future clients.

7. Data Retention

We retain project records (including site photos and material analysis) for a period of up to 5 years. This allows us to honor multi-year warranties and track surface degradation patterns for better future results.

You may request the permanent deletion of your project history at any time, provided all financial obligations are fulfilled.

8. Client Rights & Contacts

Under various privacy frameworks (including CCPA principles), you maintain sovereign rights over your data.

Right to AccessRight to CorrectionRight to DeletionRight to Opt-Out

For formal data requests, contact our privacy director:
privacy@elitecleaningsurfaces.com